Golden Volunteer

General

Are we a business?

Golden is a for-profit social venture. We’re on a mission to make volunteering as effortless and authentic as possible, while holding ourselves accountable for our economic performance.

That doesn’t mean that we intend to make money from matching volunteers with Golden Opportunities. It does mean that we are trying to build an ecosystem, offer value to all our community members, and enable network effects as we expand. We offer optional, paid features for users in search of added value.

You can set up a Golden account in seconds, and get the main benefits of volunteering, posting Golden Opportunities, and getting volunteers for free.

Whenever you feel like turning on more advanced features, you can upgrade to them instantly and inexpensively.

How did we pick the name Golden?

We’re trying to help everyone feel Golden. Sometimes the noise around us makes that feeling difficult to reach. We can get there by doing the things we like to do, while pursuing a greater sense of purpose, through volunteering. We encourage feeling Golden through a lifelong relationship with civic engagement.

We are also paying homage to other inspirations: Golden Opportunities, The Golden Rule, The Golden Ratio, and The Brothers Grimm’s Golden Goose, to name a few.

What is "Deep Influence"?

“Deep Influence” is Golden’s unique and proprietary technology that allows you to track the actual value of the volunteer time you initiate when you share Golden Opportunities. We are the only provider in the world to offer this technology, and it is free to use.

The idea comes from merging two previously separate concepts. “Influence” is the term in social media for measuring a person’s engagement with his or her audience by counting the size of the following and the rate of engagement (such as percent of followers who like a certain post). “Deep” is the technical term that means a person’s ability to drive another person to a certain physical action (such as to visit a place, or open an app and buy something).

In simple terms, if you share a Golden Opportunity link, you’ll automatically be able to track how many people see it, how many are down to volunteer, how many go, how many hours of time they donate, the value of the volunteer time they donated, who else they invited with them to go, and the value of time they donated too - all in real time.

Can volunteers be DTV through the website?

Volunteers can discover Golden Opportunities through the Apps and Widget.

As an organization, you can login to your Dashboard, click Settings, then click the Widgets tab, and copy and paste the provided code into your website. Your Widget will automatically display the cover images of each of your upcoming and available Golden Opportunities in a slideshow format. When a volunteer clicks the DOWN TO VOLUNTEER button on a given Golden Opportunity slide, he or she will be taken into the Golden app to complete the registration process.

Volunteers

Do I need to have specific skills?

Every “open” Golden Opportunity is open to anyone without a criminal history. Beyond that, none have specific requirements. If you see it in your Find Opportunities screen, then you can go. It’s that simple. That simplicity may come as a surprise if you’ve ever tried to volunteer before Golden.

If you take a moment to update the “My Account” section of your app, you’ll be able to add you date of birth and “Affiliations”, which may qualify you for even more “closed” Golden Opportunities, which will appear in your “Find Opportunities” feed and be searchable in the app.

Why not focus on skills-based volunteer opportunities?

All “open” Golden Opportunities have no skill requirements. You can list “private” and “semi-private” opportunities, to specified Affiliations, whose affiliates you believe have the skills you desire. This way, we assure that anytime you see a Golden Opportunity in your feed, you never have to wonder if you’re qualified to go.

Golden exists to make it as easy as possible for anyone to volunteer. We try to remove any unnecessary friction from the process, by helping our users understand the effects of applying their passion and time in places where they can benefit others.

We encourage Organizations to expose more, innovative opportunities to involve community members with their missions. While volunteering, we want you to think big about your contributions, and develop skills you can use from that point forward in “private” and “semi-private” Golden Opportunities hosted by the same Organization.

What is so interesting about high school students?

High school is a special moment when we understand how we like to spend our time, but are not often experienced with volunteering (and, therefore, have relatively few preconceptions of how such experiences are or should be). Many high schoolers are altruistic, while beginning to discover and define their sense of purpose. Most are encouraged to volunteer by their elders for social purposes, to satisfy graduation requirements, and strengthen college applications.

When Sam was in high school, he and many of his friends tried volunteering for the first time. They encountered difficulty getting involved at every step along the way. So, the idea for Golden originated from the insights Sam had at that moment - to remove every point of friction that a first-time volunteer would encounter. Turns out, even long-time volunteers appreciate Golden’s clean-slate approach!

To comply with COPPA standards, we can only collect the personal information we use to inform Golden Opportunity recommendations from users age 13+. People who are at least 13 years old and pass a straightforward background check, whether they are in high school, college, our out in the world at large, can use Golden.

How does this empower our organization to promote better volunteering?

Like other platforms, Golden believes in the power of our community and its network effects. That means we care a lot about enabling contributions from schools, foundations, companies, religious organizations, municipalities, social media influencers, and other community groups that have historically been so supportive of volunteering.

We want to help community influencers evolve conversations with their members from, “Hey, have you volunteered lately?” to, “What activities are most meaningful to our membership, and how is our organization contributing to our community?” Please email info@goldenvolunteer.com if you’d like to help us pilot services designed specifically for these scenarios.

How is this different than other ways to volunteer?

Historically, it’s been pretty hard to figure out where to go to volunteer, filter through what’s actually available, get screened, get trained, get a backgrond check, and schedule times to eventually go volunteer.

We’re solving all of those problems by curating extraordinary Golden Opportunities, near where you are, that don’t require special skills and tedious applications. Even better, our personalization functionality recommends Golden Opportunities based on your interests, friends, pattern of volunteering, location, availability, and more.

Nonprofits

Why not focus on skills-based volunteer opportunities?

All “open” Golden Opportunities have no skill requirements. You can list “private” and “semi-private” opportunities, to specified Affiliations, whose affiliates you believe have the skills you desire. This way, we assure that anytime you see a Golden Opportunity in your feed, you never have to wonder if you’re qualified to go.

Golden exists to make it as easy as possible for anyone to volunteer. We try to remove any unnecessary friction from the process, by helping our users understand the effects of applying their passion and time in places where they can benefit others.

We encourage Organizations to expose more, innovative opportunities to involve community members with their missions. While volunteering, we want you to think big about your contributions, and develop skills you can use from that point forward in “private” and “semi-private” Golden Opportunities hosted by the same Organization.

What KPIs do you track?

Golden tracks comprehensive, relevant, and related analytics that can show you a closed-loop of your community’s browsing and engagement behavior. Sometimes we refer to these patterns as the discovery funnel and volunteer lifecycle.

Out of the box, you can see data related to individuals, your entire volunteer base, and your Affiliates (if on a Community, Professional, or Custom plan). No configuration required whatsoever. Just login and see your trends.

Here are some of the KPIs:

  • Number of DTVs (Down to Volunteer signups) for each upcoming Golden Opportunity session
  • Number of cancellations
  • Number of missed reservations (for past Golden Opportunity sessions)
  • Number of shares of your Golden Opportunity by volunteers over social, text, or email
  • Number of hours logged
  • Value of volunteer time (according to each USA state or region’s official tax rate)
  • Percent new vs. returning volunteers per Golden Opportunity
  • Geographical distribution of volunteer home postal codes
  • Search terms that led volunteers to your Golden Opportunities
  • Common interests of your volunteers based on their profiles and declared interests
  • Schools, companies, and groups # of referred volunteers to you
  • Volunteer retention and lifetime value
  • Virtually any other reasonable and compliant business metric or demographic indicator you can imagine is available on the Custom plan
Schools

What is so interesting about high school students?

High school is a special moment when we understand how we like to spend our time, but are not often experienced with volunteering (and, therefore, have relatively few preconceptions of how such experiences are or should be). Many high schoolers are altruistic, while beginning to discover and define their sense of purpose. Most are encouraged to volunteer by their elders for social purposes, to satisfy graduation requirements, and strengthen college applications.

When Sam was in high school, he and many of his friends tried volunteering for the first time. They encountered difficulty getting involved at every step along the way. So, the idea for Golden originated from the insights Sam had at that moment - to remove every point of friction that a first-time volunteer would encounter. Turns out, even long-time volunteers appreciate Golden’s clean-slate approach!

To comply with COPPA standards, we can only collect the personal information we use to inform Golden Opportunity recommendations from users age 13+. People who are at least 13 years old and pass a straightforward background check, whether they are in high school, college, our out in the world at large, can use Golden.

How does this empower our organization to promote better volunteering?

Like other platforms, Golden believes in the power of our community and its network effects. That means we care a lot about enabling contributions from schools, foundations, companies, religious organizations, municipalities, social media influencers, and other community groups that have historically been so supportive of volunteering.

We want to help community influencers evolve conversations with their members from, “Hey, have you volunteered lately?” to, “What activities are most meaningful to our membership, and how is our organization contributing to our community?” Please email info@goldenvolunteer.com if you’d like to help us pilot services designed specifically for these scenarios.

What KPIs do you track?

Golden tracks comprehensive, relevant, and related analytics that can show you a closed-loop of your community’s browsing and engagement behavior. Sometimes we refer to these patterns as the discovery funnel and volunteer lifecycle.

Out of the box, you can see data related to individuals, your entire volunteer base, and your Affiliates (if on a Community, Professional, or Custom plan). No configuration required whatsoever. Just login and see your trends.

Here are some of the KPIs:

  • Number of DTVs (Down to Volunteer signups) for each upcoming Golden Opportunity session
  • Number of cancellations
  • Number of missed reservations (for past Golden Opportunity sessions)
  • Number of shares of your Golden Opportunity by volunteers over social, text, or email
  • Number of hours logged
  • Value of volunteer time (according to each USA state or region’s official tax rate)
  • Percent new vs. returning volunteers per Golden Opportunity
  • Geographical distribution of volunteer home postal codes
  • Search terms that led volunteers to your Golden Opportunities
  • Common interests of your volunteers based on their profiles and declared interests
  • Schools, companies, and groups # of referred volunteers to you
  • Volunteer retention and lifetime value
  • Virtually any other reasonable and compliant business metric or demographic indicator you can imagine is available on the Custom plan
Companies

What KPIs do you track?

Golden tracks comprehensive, relevant, and related analytics that can show you a closed-loop of your community’s browsing and engagement behavior. Sometimes we refer to these patterns as the discovery funnel and volunteer lifecycle.

Out of the box, you can see data related to individuals, your entire volunteer base, and your Affiliates (if on a Community, Professional, or Custom plan). No configuration required whatsoever. Just login and see your trends.

Here are some of the KPIs:

  • Number of DTVs (Down to Volunteer signups) for each upcoming Golden Opportunity session
  • Number of cancellations
  • Number of missed reservations (for past Golden Opportunity sessions)
  • Number of shares of your Golden Opportunity by volunteers over social, text, or email
  • Number of hours logged
  • Value of volunteer time (according to each USA state or region’s official tax rate)
  • Percent new vs. returning volunteers per Golden Opportunity
  • Geographical distribution of volunteer home postal codes
  • Search terms that led volunteers to your Golden Opportunities
  • Common interests of your volunteers based on their profiles and declared interests
  • Schools, companies, and groups # of referred volunteers to you
  • Volunteer retention and lifetime value
  • Virtually any other reasonable and compliant business metric or demographic indicator you can imagine is available on the Custom plan
Pricing

How much does Golden cost?

Golden is free for volunteers and organizations seeking volunteers. As your needs evolve, we offer best-ever services for better understanding your operations, reaching more people, communicating your story, integrating with partners, and more.

For a feature-specific breakdown, check out our pricing.

Support

What sort of support do you offer?

Presently, we don’t offer any sort of guarantees for outcomes of volunteer and opportunity pairings enabled through Golden. We do our best to screen everyone and to curate the most compelling of each, and we can do that best when all of our users offer us feedback.

If somethings goes especially well or seems somehow wrong, email support@goldenvolunteer.com. If there’s an emergency, call 911.

Developers

What does Golden offer for developers?

We’re committed to making a platform that helps everyone in the social sector ecosystem do what we all do better.

We have several private APIs. If you have a use case in mind, please reach out to info@goldenvolunteer.com to see if we can work on it together.

Today, we support direct integrations with NationBuilder, Kindful, and Salesforce via HandsOn Connect. We intend to make the data you can access in the Dashboards available to ingest in whatever systems you currently use.

For n00bs, you can get a lot done in 10 seconds, by going to your Dashboard -> Settings -> Widgets to grab embed code that can be embedded anywhere that accepts HTML. Your Widget automatically displays all your upcoming Golden Opportunities and Recommendations.